Reporting to the CEO, the Vice President of Operations will oversee the organizations global operations, driving excellence from production through fulfillment. The VP of Operations ensures efficient, cost-effective operations that meet current and future organizational needs, maximizing savings while enhancing customer service levels and productivity. The ideal candidate is detail-oriented, technologically proficient, and adept at project management, with a strong ability to identify risks, build internal and external partnerships, and implement commercially strong business terms. They will manage key vendors, optimize the supply chain and logistics operations, and lead global fulfillment to ensure a superior customer experience, focusing on gross and contribution margin optimization. This role is pivotal in driving leadership and partnership for customers and internal stakeholders, serving as the backbone of the organization to maintain efficiency, risk-mitigating supply chain, fulfillment, and IT operations, while upholding the organizations high customer service standards.

RESPONSIBILITIES

• Manage the global supply chain from production through logistics to global fulfillment to create best in class product and customer experience
• Deliver improved gross margin and OpEx to create cost savings solutions and maintain high customer service standards
• Hands on leadership across logistics and fulfillment including warehousing operations, physical inventory, shipping, receiving, technology, staffing and carrier partnerships. Standardize and optimize the efficient movement and storage of finished goods throughout the entire Global Supply Chain; leverage both best practices and market trends to evaluate current logistics practices to continuously improve our processes and strategy
• Lead the global fulfillment and warehouse operations for all channels, geographies, supporting a best-in-class customer service organization while delivering optimal productivity, efficiency, and labor optimization
• Establish governance and auditing processes to monitor vendor performance and drive continuous production improvement
• Establish strong partnerships with key suppliers to assist in negotiation of pricing and terms, with continuous eye on quality and gross margin
• Oversee Quality Control of products from Top of Production to delivered goods
• Support the Sales Operations team to manage day to day fulfillment and best in class customer service to both our wholesale and direct to consumer channels
• Oversee the development and adoption of technology solutions for the organization to help improve business intelligence and drive brand growth, with a focus on high stakeholder service
• Mentor, motivate, and coach all teams within the Operations funnel including Production, Logistics, Sales Operations, Warehouse Management / Fulfillment, and IT

QUALIFICATIONS

• 15+ years of Production, Fulfillment, and/or Operational Leadership experience, preferably in a manufacturing retail environment
• Proven experience of global production ownership with diversified country matrix, delivering best in class product
• Experience working in both a DTC and B2B premium consumer brand
• Working logistics knowledge for developing and leading strategic efficiency for global operations, including domestic and international parcel, ground, air, and ocean logistics operations
• Project management experience, demonstrating knowledge for leading business analysis and systems implementation for optimizing decision making through technology solutions
• Skilled in developing balanced and value driven partnerships
• Effective communicator who collaborates and brings people together, both on a written and verbal basis to create immediate consensus and action working in cross functional teams in a matrix organization
• Bachelor's degree in business, Engineering, or a related field
• Proven Experience with ERP preferably NetSuite
• Willing to travel; 20-25% domestic and international travel as needed
• Retail Math proficiency

LOCATION

This role is based in Los Angeles, CA

COMPENSATION

The base salary range for this role is $200k-$225k commensurate with experience.