Reporting to the Senior Director of Americas Operations, the Head of Account Services (HOAS) will drive operational excellence. The Account Services team is the first point of in-season contact for our Wholesale Retail Partner. Through close partnership with the Sales team, the HOAS is responsible for innovation and success of the wholesale customer service team. The HOAS leads order book management, inquiries from accounts and internal sales teams and the related KPIs for those activities. The HOAS interacts daily with cross-functional internal partners including Sales, Finance, Logistics, Operations, and regional peers in EMEA and APAC.