Reporting to the founders, the Chief Operating Officer is a critical role to support the company’s next phase of growth and maturity. The COO will serve as a thought partner, strategic driver, and shepherd of day-to-day operations of the business. The COO will understand brand, structure, operations, process, and strategy while building cross functional disciplines across teams. The COO is a strong generalist and familiar with multiple aspects of operations including finance, marketing, supply chain, inventory, fulfillment, and customer service.

Accountabilities

• Drive and steer day-to-day operations of the company
• Ownership of P&L and financial reporting
• Partner with Founders to develop and implement strategic initiatives aligned with brand vision
• Directly oversee key functional areas and leaders including Marketing, Inventory, Technology, HR, Sales (ecommerce, retail, and wholesale) and Operations (customer service & wholesale)
• Implement metrics and reporting framework to ensure delivery of company revenue/initiatives
• Partner with Founders to develop a long-term annual growth plan/budget for the company
• Connect the company and cross functional teams across all aspects of the business
• Key partner in activating brand vision, culture, and operations, bringing the company to life
• Drive and communicate org design/structure, including clarity of reporting and career pathing
• Continue to evolve the organization and leaders as the company scales
• Solidify and instill company values into all aspects of decision making and operations
• Coach and mentor direct reports and entry level team members
• Manage and deliver results in wholesale and DTC revenue channels
• Coordinate cross functionally to adjust and execute strategies and operational tactics
• Create balanced/optimal processes to support company at various stages of growth

Education & Experience Requirements

• Bachelor’s degree in business, Marketing, Finance, Product, or related field
• 10+ years of relevant experience with 5-7 years of experience leading DTC businesses
• Demonstrated track record of success growing and scaling a DTC/Wholesale environment
• Proven ability to build and scale teams and processes required for different phases of growth
• Expertise with ecommerce and D2C functions including brand, performance marketing, technology, customer service and fulfillment
• Strong communicator with the ability to operate in ambiguity and provide clarity
• Strategic, data driven, and critical thinker
• As a leader of the organization, operate with the highest respect and integrity
• Travel required 10%

Location

• This is an on-site leadership position based in Watkinsville, GA. (Athens)