Wendy Collie on Hiring and Empowering Teams at Starbucks and New Seasons Market
How I Hire
<p>Highlights from our conversation include:</p>
<ul>
<li>Taking Starbucks from relative obscurity to global ubiquity (2:31)</li>
<li>Hiring with the customer in mind (5:33)</li>
<li>Putting a purposeful philosophy into practice (7:47)</li>
<li>The importance of servant leadership (9:08)</li>
<li>Lessons from Howard Schultz and other influential leaders at Starbucks (10:16)</li>
<li>One key quality Wendy values in leadership (13:07)</li>
<li>How she and the Starbucks team scaled hiring as growth exploded (14:33)</li>
<li>5 principles of servant leadership at New Seasons (21:50)</li>
<li>Her experience driving growth in a triple bottom line culture (22:43)</li>
<li>Why hiring the “whole” person is key to her approach (26:05)</li>
<li>How a change to orientation gave hires a thorough understanding of the brand (31:52)</li>
<li>Why the sequence of getting to know a candidate matters (33:28)</li>
<li>How storytelling benefits the interview process (37:52)</li>
<li>How she set expectations and assessed existing teams for their ability to scale (38:51)</li>
<li>How New Seasons’ status helped facilitate hiring (43:07)</li>
<li>Wendy’s favorite interview questions... (49:23)</li>
<li>...and red flags (50:42)</li>
<li>How COVID 19 shaped her approach to building teams at Evergreens (55:48)</li>
</ul>
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